FAQ at Data Center Light » History » Version 1
Sanghee Kim, 06/19/2019 11:42 AM
| 1 | 1 | Sanghee Kim | h1. FAQ at Data Center Light |
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| 3 | h1: Power |
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| 5 | h2. Q: Where do you get the electricity for running all the servers? |
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| 6 | |||
| 7 | A: We are running all our datacenter by 99.9% hydropower and 0.1% solar power. We have our own hydropower plant which uses the water from the Linth, a river coming from the Alps. You can check more on our hydropower plant here. https://datacenterlight.ch/en-us/cms/hydropower/ |
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| 9 | h1. VPN |
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| 11 | h2. Q: How can I get an IPv6 VPN from you? |
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| 13 | A: Install Wireguard and get back to us with the public key, we'll activate your IPv6 VPN. You can follow the steps below. |
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| 14 | |||
| 15 | 1.Install Wireguard |
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| 16 | https://www.wireguard.com/install/ |
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| 17 | |||
| 18 | 2.Create your private key: |
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| 19 | umask 077; wg genkey > privkey |
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| 20 | |||
| 21 | 3. Get your public key |
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| 22 | wg pubkey < privkey |
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| 23 | |||
| 24 | 4.Send us the pubkey to support@datacenterlight.ch |
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| 26 | h2. Q: How much is IPv6 VPN? |
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| 27 | |||
| 28 | A: IPv6 VPN is 120 CHF/year, however it is free for all our VM customers as long as the VM is active. |
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| 30 | h2. Q: Can I add extra storage on my running VM? |
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| 31 | |||
| 32 | A: You can add extra storage for the following pricing. |
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| 33 | SDD storage is 3.5 CHF per 10 GB, HDD storage is 1.5 CHF per 100 GB. |
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| 34 | You can write to us via support@datacenterlight.ch for storage addition. |
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| 36 | h1. Payments |
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| 38 | h2. Q: Monthly billing is cumbersome. Can I pay with longer billing intervals? |
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| 39 | |||
| 40 | A: On request, we provide 6 months and 1-year payment plans. For 1 year payment, you can also pay by bank transfer. |
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| 41 | |||
| 42 | h2. Q: I don't have a credit card, can I still order VMs? |
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| 43 | |||
| 44 | A: You can pay us via wire transfer for an annual subscription. For monthly pre-paid plans as seen on datacenterlight.ch, we only support credit card payments at the moment. |
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| 46 | h1. Bandwidth |
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| 48 | h2. Q: What is the price for data usage for VMs? |
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| 49 | |||
| 50 | A: We have a fair use policy for bandwidth, meaning there are no fees for network usage. However we have the right to suspend or terminate VMs that are misusing/way out of regular range. |
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| 52 | h2. Q: I terminated my VM by accident via my dashboard, can it be revived? |
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| 53 | |||
| 54 | A: When a VM is terminated by the user, it's terminated for good and we can't revive an already terminated VM. |
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| 56 | h1. Features |
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| 57 | |||
| 58 | h2. Q: There is a feature X missing in Data Center Light, how can I request it? |
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| 59 | |||
| 60 | A: We open up our infrastructure to the public, you can check out our open tickets and request a new issue or even create your own solution. https://redmine.ungleich.ch/projects/open-infrastructure |
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| 62 | h1: Colocation |
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| 64 | h2. Q: Do you offer colocation? |
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| 66 | A: We offer colocation for selective cases. Send us your plan and requirements to support@datacenterlight.ch and we will get in touch with you. |