FAQ at Data Center Light¶

Power¶

Q: Where do you get the electricity for running all the servers?¶

A: We are running all our datacenter by 99.9% hydropower and 0.1% solar power. We have our own hydropower plant which uses the water from the Linth, a river coming from the Alps. You can check more on our hydropower plant here. https://datacenterlight.ch/en-us/cms/hydropower/

VPN¶

Q: How can I get an IPv6 VPN from you?¶

A: Install Wireguard and get back to us with the public key, we'll activate your IPv6 VPN. You can follow the steps below.

1.Install Wireguard
https://www.wireguard.com/install/

2.Create your private key:
umask 077; wg genkey > privkey

3. Get your public key
wg pubkey < privkey

4.Send us the pubkey to support@datacenterlight.ch

Q: How much is IPv6 VPN?¶

A: IPv6 VPN is 120 CHF/year, however it is free for all our VM customers as long as the VM is active.

Q: Can I add extra storage on my running VM?¶

A: You can add extra storage for the following pricing.
SDD storage is 3.5 CHF per 10 GB, HDD storage is 1.5 CHF per 100 GB.
You can write to us via support@datacenterlight.ch for storage addition.

Payments¶

Q: Monthly billing is cumbersome. Can I pay with longer billing intervals?¶

A: On request, we provide 6 months and 1-year payment plans. For 1 year payment, you can also pay by bank transfer.

Q: I don't have a credit card, can I still order VMs?¶

A: You can pay us via wire transfer for an annual subscription. For monthly pre-paid plans as seen on datacenterlight.ch, we only support credit card payments at the moment.

Bandwidth¶

Q: What is the price for data usage for VMs?¶

A: We have a fair use policy for bandwidth, meaning there are no fees for network usage. However we have the right to suspend or terminate VMs that are misusing/way out of regular range.

Q: I terminated my VM by accident via my dashboard, can it be revived?¶

A: When a VM is terminated by the user, it's terminated for good and we can't revive an already terminated VM.

Features¶

Q: There is a feature X missing in Data Center Light, how can I request it?¶

A: We open up our infrastructure to the public, you can check out our open tickets and request a new issue or even create your own solution. https://redmine.ungleich.ch/projects/open-infrastructure

Colocation¶

Q: Do you offer colocation?¶

A: We offer colocation for selective cases. Send us your plan and requirements to support@datacenterlight.ch and we will get in touch with you.