Uptime objectives¶

• Table of contents
• Uptime objectives
  • Uptime definitons
  • Power Supply
  • Internal Network
  • L2 external Network
  • L3 external Network
  • Routers
  • Servers

Uptime definitons¶

%	Downtime / year
99	87h or 3.65 days
99.9	8.76h
99.99	0.876h or 52.55 minutes
99.999	5.25 minutes

Power Supply¶

• What: Power supply to all systems
• Setup:
  • Core systems are connected to UPS that last between 7-30 minutes
  • Virtualisation systems are not (yet) fully connected to UPS (to be finished 2019-07)
• Uptime objective
  • Prior to full UPS installation: <= 24h/year (99%)
  • After UPS installation: 99.9%
    • Probably less, as most power outages are <1m

Internal Network¶

• What: The connection between servers, routers and switches.
• Setup: All systems are connected twice internally, usually via fiber
• Expected outages
  • Single switch outage: no outage, maybe short packet loss (LACP link detection might take some seconds)
  • Double switch outage: full outage, manual replacement
• Uptime objectives
  • From 2019: >= 99.999%

L2 external Network¶

• What: the network between the different locations
• Setup:
  • Provided by local (electricity) companies.
  • No additional active equipment / same as internal network
• Expected outages
  • 1 in 2018 that could be bridged by Wifi
  • If an outage happens, it's long (digging through the cable)
  • But it happens very rarely
  • Mid term geo redundant lines planned
  • Geo redundancy might be achieved starting 2020
• Uptime objectives
  • 2019: >= 99.99%
  • 2020: >= 99.999%
  • 2021: >= 99.999%

L3 external Network¶

• What: the external (uplink) networks
• Setup
  • Currently 2 uplinks
  • Soon 2 individual plus a third central uplink
• Expected outages
  • 2019 added bgp support
  • Outage simulations still due
• Uptime objectives
  • 2019: >= 99.99%
  • 2020: >= 99.999%
  • 2021: >= 99.999%

Routers¶

• What: the central routers
• Setup
  • Two routers running Linux with keepalived
  • Both routers are rebooted periodically -> downtime during that time is critical, but unlikely
  • Routers are connected to UPS
  • Routers are running raid1
• Expected outages
  • Machines are rather reliable
  • If one machines has to be replaced, replacement can be prepared while other routers are active
  • Rare events, nice 2017 no router related downtime
• Uptime objectives
  • 2019: >= 99.99%
  • 2020: >= 99.999%
  • 2021: >= 99.999%

Servers¶

• What: Servers host VMs and in case of a defect VMs need to be restarted on a different server
• Setup:
  • Servers are dual power connected
  • Servers are used hardware
  • Servers are being monitored (prometheus+consul)
  • Not yet sure how to detect soon failng servers
  • So far 3 servers affected (out of about 30)
• Expected outages
  • At the moment servers "run until they die"
  • In the future servers should be periodically rebooted to detect broken hardware (live migrations enable this)
  • While a server downtime effects all VMs (up to 100 per server), it's a rare event
• Uptime objectives (per VM)
  • 2019: >= 99.99%
  • 2020: >= 99.999%
  • 2021: >= 99.999%