Task #6764
closedReconfigure RT / support.ungleich.ch so that staff users can create "articles"
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Description
Articles are a concept of request tracker that allows us to document standard answers that we can use for responding.
If logged in as root, the article management is available, however if logged in as regular staff, the article menu does not shop up.
Updated by Nico Schottelius over 5 years ago
- Priority changed from Normal to High
Updated by Yury Komarov over 5 years ago
- Assignee changed from Yury Komarov to Nico Schottelius
Now arcticles is accesible on creating tickets. And it looks like we need to setup access rights for groups - to make 'Articles' menu item visible for users.
I need root access (at RT GUI).
Updated by Nico Schottelius over 5 years ago
For root access, please get in touch with Jin-Guk
redmine@ungleich.ch writes:
Updated by Nico Schottelius over 5 years ago
- Status changed from Seen to Feedback
- Assignee changed from Nico Schottelius to Jin-Guk Kwon
ping Jin-Guk
Updated by Jason Kim over 5 years ago
- Due date changed from 06/07/2019 to 06/14/2019
Updated by Jin-Guk Kwon over 5 years ago
- Assignee changed from Jin-Guk Kwon to Nico Schottelius
@Nico Schottelius
yorked was already ungleich pass member. so i sent ungleich pass uri.
and he wanted more easy way. so i tried to find another way and i added admin access right to his account on support web.
Updated by Nico Schottelius over 5 years ago
- Status changed from Feedback to Closed
Perfect!
redmine@ungleich.ch writes: