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Task #6764

closed

Reconfigure RT / support.ungleich.ch so that staff users can create "articles"

Added by Nico Schottelius over 2 years ago. Updated over 2 years ago.

Status:
Closed
Priority:
High
Target version:
-
Start date:
06/03/2019
Due date:
06/14/2019
% Done:

0%

Estimated time:
PM Check date:
06/13/2019

Description

Articles are a concept of request tracker that allows us to document standard answers that we can use for responding.

If logged in as root, the article management is available, however if logged in as regular staff, the article menu does not shop up.

Actions #1

Updated by Yury Komarov over 2 years ago

  • Status changed from New to Seen
Actions #2

Updated by Nico Schottelius over 2 years ago

  • Priority changed from Normal to High
Actions #3

Updated by Yury Komarov over 2 years ago

  • Assignee changed from Yury Komarov to Nico Schottelius

Now arcticles is accesible on creating tickets. And it looks like we need to setup access rights for groups - to make 'Articles' menu item visible for users.
I need root access (at RT GUI).

Actions #4

Updated by Nico Schottelius over 2 years ago

For root access, please get in touch with Jin-Guk

writes:

Actions #5

Updated by Nico Schottelius over 2 years ago

  • Assignee changed from Nico Schottelius to Jin-Guk Kwon
  • Status changed from Seen to Feedback

ping Jin-Guk

Actions #6

Updated by Jason Kim over 2 years ago

  • PM Check date set to 06/13/2019
Actions #7

Updated by Jason Kim over 2 years ago

  • Due date changed from 06/07/2019 to 06/14/2019
Actions #8

Updated by Jin-Guk Kwon over 2 years ago

  • Assignee changed from Jin-Guk Kwon to Nico Schottelius

Nico Schottelius
yorked was already ungleich pass member. so i sent ungleich pass uri.
and he wanted more easy way. so i tried to find another way and i added admin access right to his account on support web.

Actions #9

Updated by Nico Schottelius over 2 years ago

  • Status changed from Feedback to Closed

Perfect!

writes:

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