Reconfigure RT / support.ungleich.ch so that staff users can create "articles"
Articles are a concept of request tracker that allows us to document standard answers that we can use for responding.
If logged in as root, the article management is available, however if logged in as regular staff, the article menu does not shop up.
Updated by Yury Komarov over 4 years ago
- Assignee changed from Yury Komarov to Nico Schottelius
Now arcticles is accesible on creating tickets. And it looks like we need to setup access rights for groups - to make 'Articles' menu item visible for users.
I need root access (at RT GUI).
Updated by Jin-Guk Kwon over 4 years ago
- Assignee changed from Jin-Guk Kwon to Nico Schottelius
yorked was already ungleich pass member. so i sent ungleich pass uri.
and he wanted more easy way. so i tried to find another way and i added admin access right to his account on support web.