Project

General

Profile

Actions
Copy link

Task #6764

closed
NS NS

Reconfigure RT / support.ungleich.ch so that staff users can create "articles"

Task #6764: Reconfigure RT / support.ungleich.ch so that staff users can create "articles"

Added by Nico Schottelius over 6 years ago. Updated over 6 years ago.

Status:
Closed
Priority:
High
Assignee:
Nico Schottelius
Target version:
-
Start date:
06/03/2019
Due date:
06/14/2019
% Done:

0%

Estimated time:
PM Check date:
06/13/2019

Description

Articles are a concept of request tracker that allows us to document standard answers that we can use for responding.

If logged in as root, the article management is available, however if logged in as regular staff, the article menu does not shop up.

YK Updated by Yury Komarov over 6 years ago Actions
Copy link
 #1

  • Status changed from New to Seen

NS Updated by Nico Schottelius over 6 years ago Actions
Copy link
 #2

  • Priority changed from Normal to High

YK Updated by Yury Komarov over 6 years ago Actions
Copy link
 #3

  • Assignee changed from Yury Komarov to Nico Schottelius

Now arcticles is accesible on creating tickets. And it looks like we need to setup access rights for groups - to make 'Articles' menu item visible for users.
I need root access (at RT GUI).

NS Updated by Nico Schottelius over 6 years ago Actions
Copy link
 #4

For root access, please get in touch with Jin-Guk

writes:

NS Updated by Nico Schottelius over 6 years ago Actions
Copy link
 #5

  • Status changed from Seen to Feedback
  • Assignee changed from Nico Schottelius to Jin-Guk Kwon

ping Jin-Guk

JK Updated by Jason Kim over 6 years ago Actions
Copy link
 #6

  • PM Check date set to 06/13/2019

JK Updated by Jason Kim over 6 years ago Actions
Copy link
 #7

  • Due date changed from 06/07/2019 to 06/14/2019

JK Updated by Jin-Guk Kwon over 6 years ago Actions
Copy link
 #8

  • Assignee changed from Jin-Guk Kwon to Nico Schottelius

@Nico Schottelius
yorked was already ungleich pass member. so i sent ungleich pass uri.
and he wanted more easy way. so i tried to find another way and i added admin access right to his account on support web.

NS Updated by Nico Schottelius over 6 years ago Actions
Copy link
 #9

  • Status changed from Feedback to Closed

Perfect!

writes:

Actions
Copy link

Also available in: PDF Atom