Task #6764
closed
Reconfigure RT / support.ungleich.ch so that staff users can create "articles"
Added by Nico Schottelius almost 5 years ago.
Updated almost 5 years ago.
Description
Articles are a concept of request tracker that allows us to document standard answers that we can use for responding.
If logged in as root, the article management is available, however if logged in as regular staff, the article menu does not shop up.
- Status changed from New to Seen
- Priority changed from Normal to High
- Assignee changed from Yury Komarov to Nico Schottelius
Now arcticles is accesible on creating tickets. And it looks like we need to setup access rights for groups - to make 'Articles' menu item visible for users.
I need root access (at RT GUI).
- Status changed from Seen to Feedback
- Assignee changed from Nico Schottelius to Jin-Guk Kwon
- PM Check date set to 06/13/2019
- Due date changed from 06/07/2019 to 06/14/2019
- Assignee changed from Jin-Guk Kwon to Nico Schottelius
@Nico Schottelius
yorked was already ungleich pass member. so i sent ungleich pass uri.
and he wanted more easy way. so i tried to find another way and i added admin access right to his account on support web.
- Status changed from Feedback to Closed
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