Customer Backup » History » Revision 12

Revision 11 (Timothée Floure, 03/27/2020 12:00 PM) → Revision 12/20 (Timothée Floure, 03/27/2020 12:01 PM)

h1. Managed Customer (VM) backup 


 *%{color:green}This document concerns end-users/customers. See [[datacenterlight:Backup]] page for server-side documentation.%* 

 h2. Status 

 This document is *a DRAFT*. 

 h2. Overview 

 * Official product page: 
 * Related DatacenterLight FAQ entry: 

 We make use of the "ccollect": software, which runs every day at 3AM Europe/Zurich. The backup server and storage clusters are in a location (place5) physically separated from the customer VMs (place6). 

 h2. FAQ 

 h3. How to enable this service? 

 You will have to contact our support and give them the following details: 

 * Address of the VM to backup (IPv6 or domain with AAAA field). 
 * Directories to backup. Default is @/@ excluding @/sys@ and @/proc@. 

 "ccollect": makes use of @rsync@ to transfer data and needs to connect to your server over SSH (rsync itself is not encrypted!). You need to configure an user - root for a full system backup - with the following SSH key (to put in @~/.ssh/authorized_keys@): 

 ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC7LsZp048K5D2kSWwiI5fux5pv4Ji7eTtMZGpOu0MviZEuGG3T5NeSKPmdlG1Rr3/oLpIqaFPzB7la3SI0OX5/E3v/yWcSrIsXdoIlSJMx7yaWrd4rm3yICukg4v5cZm2iDGBzIffpRxN1aPg46XnwmSvID3dD18yHMfgKyOFJgMwpTeI0d+K99cRYdf0D+QoUUyJlEes8xOw29lfT+1gg3KXBfYeggXLxMQ1xOH5L91j3Lg1taaD0EfyvkjO+TspcEwIwEtcBwdGRDbkjNkZOgFUEoWpxEFESLFRvr+JxgDJjvkLD4Q7l6tNOvW30oq7iI961NbXSwgM1cH0gNPED ungleich-backup 

 h3. What is the pricing model? 

 See "product page": 

 h3. What is the retention policy? 

 The default retention policy is: 5 daily backups, 4 weekly backups, 12 monthly backups. 

 h3. How can I access my backups? 

 You can access the files over SFTP using your ungleich account (username + password) against You can use any SFTP client such as command-line @sftp@ (@sftp or "Filezilla": (graphical client). 

 **Note:** at the moment, is only available over IPv6.