FAQ at Data Center Light » History » Version 15
Sanghee Kim, 06/19/2019 01:24 PM
1 | 1 | Sanghee Kim | h1. FAQ at Data Center Light |
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3 | 12 | Nico Schottelius | {{toc}} |
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5 | 2 | Sanghee Kim | h1. Power |
6 | 1 | Sanghee Kim | |
7 | h2. Q: Where do you get the electricity for running all the servers? |
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9 | 3 | Sanghee Kim | *A:* We are running all our datacenter by 99.9% hydropower and 0.1% solar power. We have our own hydropower plant which uses the water from the Linth, a river coming from the Alps. You can check more on our hydropower plant here. https://datacenterlight.ch/en-us/cms/hydropower/ |
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11 | h1. VPN |
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13 | h2. Q: How can I get an IPv6 VPN from you? |
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15 | 4 | Sanghee Kim | *A:* Install Wireguard and get back to us with the public key, we'll activate your IPv6 VPN. You can follow the steps below. |
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17 | 10 | Sanghee Kim | 1. Install Wireguard |
18 | 1 | Sanghee Kim | https://www.wireguard.com/install/ |
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20 | 10 | Sanghee Kim | 2. Create your private key: |
21 | 1 | Sanghee Kim | umask 077; wg genkey > privkey |
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23 | 3. Get your public key |
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24 | wg pubkey < privkey |
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26 | 10 | Sanghee Kim | 4. Send us the pubkey to support@datacenterlight.ch |
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28 | 10 | Sanghee Kim | 5. We'll get back to you with your network definition. |
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30 | 1 | Sanghee Kim | h2. Q: How much is IPv6 VPN? |
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32 | 4 | Sanghee Kim | *A:* IPv6 VPN is 120 CHF/year, however it is free for all our VM customers as long as the VM is active. |
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34 | 6 | Sanghee Kim | h1. Storage |
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36 | 1 | Sanghee Kim | h2. Q: Can I add extra storage on my running VM? |
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38 | 4 | Sanghee Kim | *A:* You can add extra storage for the following pricing. |
39 | 1 | Sanghee Kim | SDD storage is 3.5 CHF per 10 GB, HDD storage is 1.5 CHF per 100 GB. |
40 | You can write to us via support@datacenterlight.ch for storage addition. |
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41 | |||
42 | h1. Payments |
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44 | h2. Q: Monthly billing is cumbersome. Can I pay with longer billing intervals? |
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46 | 4 | Sanghee Kim | *A:* On request, we provide 6 months and 1-year payment plans. For 1 year payment, you can also pay by bank transfer. |
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48 | h2. Q: I don't have a credit card, can I still order VMs? |
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50 | 4 | Sanghee Kim | *A:* You can pay us via wire transfer for an annual subscription. For monthly pre-paid plans as seen on datacenterlight.ch, we only support credit card payments at the moment. |
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52 | h1. Bandwidth |
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54 | h2. Q: What is the price for data usage for VMs? |
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56 | 4 | Sanghee Kim | *A:* We have a fair use policy for bandwidth, meaning there are no fees for network usage. However we have the right to suspend or terminate VMs that are misusing/way out of regular range. |
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58 | 11 | Sanghee Kim | h1. Termination of VM |
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60 | 1 | Sanghee Kim | h2. Q: I terminated my VM by accident via my dashboard, can it be revived? |
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62 | 4 | Sanghee Kim | *A:* When a VM is terminated by the user, it's terminated for good and we can't revive an already terminated VM. |
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64 | h1. Features |
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66 | h2. Q: There is a feature X missing in Data Center Light, how can I request it? |
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68 | 4 | Sanghee Kim | *A:* We open up our infrastructure to the public, you can check out our open tickets and request a new issue or even create your own solution. https://redmine.ungleich.ch/projects/open-infrastructure |
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70 | 5 | Sanghee Kim | h1. Colocation |
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72 | h2. Q: Do you offer colocation? |
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74 | 4 | Sanghee Kim | *A:* We offer colocation for selective cases. Send us your plan and requirements to support@datacenterlight.ch and we will get in touch with you. |
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76 | 13 | Sanghee Kim | h1. Doublup offer |
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78 | h2. Q: What is doubleup offer and how does it work? |
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80 | 15 | Sanghee Kim | *A:* Doubleup means you get double times of what you ordered without extra charges. For example, if you ordered 1 CPU during CPU double up promotion, your VM will get a free upgrade to 2 CPU instead of 1 CPU. |
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82 | 14 | Sanghee Kim | h2. Q: What do I need to do for getting the doubleup? |
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84 | 14 | Sanghee Kim | *A:* For getting a doubleup all you need to do is ordering a VM during the doubleup promotion period and writing to us via support@datacenterlight.ch. For not missing out on our double up promotions, you can check out our sale page. https://datacenterlight.ch/en-us/cms/sale/ |
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86 | 7 | Sanghee Kim | h1. Unanswered Questions |
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88 | h2. Q: I didn't find the answer to my question, is there more information available? |
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90 | 8 | Sanghee Kim | *A:* Sure! You can visit our Open Infrastructure page and find the information you need. https://redmine.ungleich.ch/projects/open-infrastructure/wiki/ |
91 | You can also join our open chat and start a conversation there anytime. https://chat.ungleich.ch/ungleich/channels/datacenterlight |