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FAQ at Data Center Light » History » Version 15

Sanghee Kim, 06/19/2019 01:24 PM

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h1. FAQ at Data Center Light
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h1. Power 
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h2. Q: Where do you get the electricity for running all the servers?
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*A:* We are running all our datacenter by 99.9% hydropower and 0.1% solar power. We have our own hydropower plant which uses the water from the Linth, a river coming from the Alps. You can check more on our hydropower plant here. https://datacenterlight.ch/en-us/cms/hydropower/
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h1. VPN
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h2. Q: How can I get an IPv6 VPN from you?
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*A:* Install Wireguard and get back to us with the public key, we'll activate your IPv6 VPN. You can follow the steps below.
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1. Install Wireguard
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  https://www.wireguard.com/install/
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2. Create your private key:
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   umask 077; wg genkey > privkey
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3. Get your public key
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   wg pubkey < privkey
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4. Send us the pubkey to support@datacenterlight.ch
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5. We'll get back to you with your network definition.
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h2. Q: How much is IPv6 VPN?
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*A:* IPv6 VPN is 120 CHF/year, however it is free for all our VM customers as long as the VM is active.
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h1. Storage
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h2. Q: Can I add extra storage on my running VM?
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*A:* You can add extra storage for the following pricing. 
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SDD storage is 3.5 CHF per 10 GB, HDD storage is 1.5 CHF per 100 GB.
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You can write to us via support@datacenterlight.ch for storage addition.
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h1. Payments
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h2. Q: Monthly billing is cumbersome. Can I pay with longer billing intervals?
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*A:* On request, we provide 6 months and 1-year payment plans. For 1 year payment, you can also pay by bank transfer.
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h2. Q: I don't have a credit card, can I still order VMs?
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*A:* You can pay us via wire transfer for an annual subscription. For monthly pre-paid plans as seen on datacenterlight.ch, we only support credit card payments at the moment.
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h1. Bandwidth 
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h2. Q: What is the price for data usage for VMs?
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*A:* We have a fair use policy for bandwidth, meaning there are no fees for network usage. However we have the right to suspend or terminate VMs that are misusing/way out of regular range. 
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h1. Termination of VM
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h2. Q: I terminated my VM by accident via my dashboard, can it be revived?
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*A:* When a VM is terminated by the user, it's terminated for good and we can't revive an already terminated VM.
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h1. Features
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h2. Q: There is a feature X missing in Data Center Light, how can I request it?
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*A:* We open up our infrastructure to the public, you can check out our open tickets and request a new issue or even create your own solution. https://redmine.ungleich.ch/projects/open-infrastructure
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h1. Colocation
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h2. Q: Do you offer colocation?
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*A:* We offer colocation for selective cases. Send us your plan and requirements to support@datacenterlight.ch and we will get in touch with you.
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h1. Doublup offer
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h2. Q: What is doubleup offer and how does it work?
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*A:* Doubleup means you get double times of what you ordered without extra charges. For example, if you ordered 1 CPU during CPU double up promotion, your VM will get a free upgrade to 2 CPU instead of 1 CPU.
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h2. Q: What do I need to do for getting the doubleup?
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*A:* For getting a doubleup all you need to do is ordering a VM during the doubleup promotion period and writing to us via support@datacenterlight.ch. For not missing out on our double up promotions, you can check out our sale page. https://datacenterlight.ch/en-us/cms/sale/
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h1. Unanswered Questions
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h2. Q: I didn't find the answer to my question, is there more information available?
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*A:* Sure! You can visit our Open Infrastructure page and find the information you need. https://redmine.ungleich.ch/projects/open-infrastructure/wiki/ 
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You can also join our open chat and start a conversation there anytime. https://chat.ungleich.ch/ungleich/channels/datacenterlight