Ticket handling¶

General information¶

• ungleich redmine == central tool
  • It is the primary Tool all others were Tools to communmicate with customers
    • Important information need to be posted in both Tools
• jira/entwine -> pointer ist ungleich, informations in jira
• redmine/panter -> pm.panter.ch

Ticket Status in ungleich redmine¶

• New
  • All Tickes at the beginning
• Seen
  • Assignee need to change from new to seen
• In progress
  • If you work on a Task
• Resolved
  • If you have finished the work but somebody need to contol it
• Feedback
  • Assign to the Person who you want to ask and add your question in the comments
• Closed
  • If you have been finished and nobody need to controll or if something is not needed any more
• Rejected
  • If you don't want to do a Ticket, reject it.

Here you can find an actual List of customer Tickets¶

• List_of_customer_tickets