Ticket handling » History » Revision 3
Revision 2 (David Hürlimann, 04/22/2014 11:21 PM) → Revision 3/18 (David Hürlimann, 06/19/2014 02:26 AM)
h1. Ticket handling h2. General information * ungleich redmine == central zentrales tool ** It is the primary Tool all others were Tools to communmicate with customers * alle anderen sekundär *** Important information need to be posted in both Tools * jira/entwine -> pointer ist bei ungleich, informations in daten bei jira * redmine/panter -> pm.panter.ch h2. Ticket Status in ungleich redmine * New "start progress" ** All Tickes at the beginning * Seen "stop progress" ** Assignee need to change from new to seen * In progress "resolve" ** If you work on a Task * Resolved ** If you have finished the work but somebody need to contol it * Feedback ** Assign to the Person who you want to ask and add your question in the comments * Closed ** If you have been finished and nobody need to controll or if something is not needed any more * Rejected ** If you don't want to do a Ticket, reject it. h2. Here you can find an actual List of customer Tickets redmine/panter -> pm.panter.ch * [[List_of_customer_tickets]]