Ticket handling » History » Version 3
David Hürlimann, 06/19/2014 02:26 AM
| 1 | 1 | David Hürlimann | h1. Ticket handling |
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| 3 | 3 | David Hürlimann | h2. General information |
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| 5 | * ungleich redmine == central tool |
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| 6 | ** It is the primary Tool all others were Tools to communmicate with customers |
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| 7 | *** Important information need to be posted in both Tools |
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| 8 | * jira/entwine -> pointer ist ungleich, informations in jira |
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| 9 | 1 | David Hürlimann | * redmine/panter -> pm.panter.ch |
| 10 | 3 | David Hürlimann | |
| 11 | h2. Ticket Status in ungleich redmine |
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| 13 | * New |
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| 14 | ** All Tickes at the beginning |
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| 15 | * Seen |
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| 16 | ** Assignee need to change from new to seen |
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| 17 | * In progress |
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| 18 | ** If you work on a Task |
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| 19 | * Resolved |
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| 20 | ** If you have finished the work but somebody need to contol it |
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| 21 | * Feedback |
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| 22 | ** Assign to the Person who you want to ask and add your question in the comments |
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| 23 | * Closed |
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| 24 | ** If you have been finished and nobody need to controll or if something is not needed any more |
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| 25 | * Rejected |
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| 26 | ** If you don't want to do a Ticket, reject it. |
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| 28 | h2. Here you can find an actual List of customer Tickets |
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| 29 | 2 | David Hürlimann | |
| 30 | * [[List_of_customer_tickets]] |