Project

General

Profile

Ticket handling » History » Version 4

David Hürlimann, 01/26/2015 12:57 AM

1 1 David Hürlimann
h1. Ticket handling
2
3 3 David Hürlimann
h2. General information
4
5
* ungleich redmine == central tool
6
** It is the primary Tool all others were Tools to communmicate with customers
7
*** Important information need to be posted in both Tools
8
* jira/entwine -> pointer ist ungleich, informations in  jira
9 1 David Hürlimann
* redmine/panter -> pm.panter.ch
10 3 David Hürlimann
11
h2. Ticket Status in ungleich redmine
12
13
* New
14
** All Tickes at the beginning
15
* Seen
16
** Assignee need to change from new to seen
17
* In progress
18
** If you work on a Task
19
* Resolved
20
** If you have finished the work but somebody need to contol it
21
* Feedback
22
** Assign to the Person who you want to ask and add your question in the comments
23
* Closed
24
** If you have been finished and nobody need to controll or if something is not needed any more
25
* Rejected
26
** If you don't want to do a Ticket, reject it.
27
28
h2. Here you can find an actual List of customer Tickets
29 2 David Hürlimann
30 4 David Hürlimann
* [[List_of_customer_tickets]] (outdated)