Ticket handling » History » Revision 4
Revision 3 (David Hürlimann, 06/19/2014 02:26 AM) → Revision 4/18 (David Hürlimann, 01/26/2015 12:57 AM)
h1. Ticket handling
h2. General information
* ungleich redmine == central tool
** It is the primary Tool all others were Tools to communmicate with customers
*** Important information need to be posted in both Tools
* jira/entwine -> pointer ist ungleich, informations in jira
* redmine/panter -> pm.panter.ch
h2. Ticket Status in ungleich redmine
* New
** All Tickes at the beginning
* Seen
** Assignee need to change from new to seen
* In progress
** If you work on a Task
* Resolved
** If you have finished the work but somebody need to contol it
* Feedback
** Assign to the Person who you want to ask and add your question in the comments
* Closed
** If you have been finished and nobody need to controll or if something is not needed any more
* Rejected
** If you don't want to do a Ticket, reject it.
h2. Here you can find an actual List of customer Tickets
* [[List_of_customer_tickets]] (outdated)