Ticket handling » History » Revision 5
Revision 4 (David Hürlimann, 01/26/2015 12:57 AM) → Revision 5/18 (Nico Schottelius, 02/29/2016 11:04 PM)
h1. Ticket handling h2. Working General information * ungleich redmine == central tool ** It is the primary Tool all others were Tools to communmicate with tickets customers *** Important information need to be posted in both Tools * jira/entwine -> pointer ist ungleich, informations in jira * redmine/panter -> pm.panter.ch h2. Ticket Status in ungleich redmine * Set your ticket status New ** All Tickes at the beginning * Seen ** Assignee need to "Seen", when you have change from new to seen it * Set your ticket status to "In Progress", when In progress ** If you are working work on it a Task * Set your ticket status Resolved ** If you have finished the work but somebody need to "Feedback" and assign contol it * Feedback ** Assign to the person Person who you want to have feedback from ask and add your question in the comments * Set your ticket status to "Resolved" when Closed ** If you think you are done have been finished and assign it nobody need to someone for Q/A controll or if something is not needed any more * Set your ticket status Rejected ** If you don't want to "Closed" when do a Ticket, reject it. h2. Here you have verified the work can find an actual List of the other person is good customer Tickets * [[List_of_customer_tickets]] (outdated)