Ticket handling » History » Revision 6
Revision 5 (Nico Schottelius, 02/29/2016 11:04 PM) → Revision 6/18 (Dominique Roux, 09/05/2016 09:06 AM)
h2. Working with tickets
* Set your ticket status to "Seen", when you have seen it
* Set your ticket status to "In Progress", when you are working on it
* Set your ticket status to "Feedback" and assign it to the person you want to have feedback from
* Set your ticket status to "Resolved" when you think you are done and assign it to someone for Q/A
* Set your ticket status to "Closed" when you have verified the work of the other person is good
h2. Draft
h3. Statuses:
* *New*: The ticket is new, the one who should work on this did not see the ticket until now
* *Seen*: The one who should work on this saw the ticket but isn't working on it currently (Or use this as a Pause status -> When you are not working on it for the moment)
* *In Progress": The ticket is currently under work
* *Feedback*: The one assigned to this ticket have to give feedback for the one who assigned him this ticket
* *Resolved*: The work described in this ticket is finished but yet not verified from someone else
* *Rejected*: The work in this ticket is not needed anymore
* *Waiting*: There is a blocker (Please explain why you are waiting)
h3. Workflows
h4. Creating a new Ticket
* Assigned to yourself
** Set it directly as Seen
** If needed set a Due date and / or a Priority
** If you'll work on it right now set it as In Progress (See "In Progress" for more infos)
* Assign to someone else
** Set it as New
** If you want, set a due date and probably also an Priority