Open Infrastructure

Working with tickets¶

• Set your ticket status to "Seen", when you have seen it
• Set your ticket status to "In Progress", when you are working on it
• Set your ticket status to "Feedback" and assign it to the person you want to have feedback from
• Set your ticket status to "Resolved" when you think you are done and assign it to someone for Q/A
• Set your ticket status to "Closed" when you have verified the work of the other person is good

Draft¶

Statuses:¶

• New: The ticket is new, the one who should work on this did not see the ticket until now
• Seen: The one who should work on this saw the ticket but isn't working on it currently (Or use this as a Pause status -> When you are not working on it for the moment)
• In Progress: The ticket is currently under work
• Feedback: The one assigned to this ticket have to give feedback for the one who assigned him this ticket
• Resolved: The work described in this ticket is finished but yet not verified from someone else
• Rejected: The work in this ticket is not needed anymore
• Waiting: There is a blocker (Please explain why you are waiting)

Workflows¶

Creating a new Ticket¶

• Assigned to yourself
  • Set it directly as Seen
  • If needed set a Due date and / or a Priority
  • If you'll work on it right now set it as In Progress (See "In Progress" for more infos)

• Assign to someone else
  • Set it as New
  • If you want, set a due date and probably also an Priority