Ticket handling » History » Revision 7
Revision 6 (Dominique Roux, 09/05/2016 09:06 AM) → Revision 7/18 (Dominique Roux, 09/05/2016 09:28 AM)
h2. Working with tickets * Set your ticket status to "Seen", when you have seen it * Set your ticket status to "In Progress", when you are working on it * Set your ticket status to "Feedback" and assign it to the person you want to have feedback from * Set your ticket status to "Resolved" when you think you are done and assign it to someone for Q/A * Set your ticket status to "Closed" when you have verified the work of the other person is good h2. Draft h3. Statuses: * *New*: The ticket is new, the one who should work on this did not see the ticket until now * *Seen*: The one who should work on this saw the ticket but isn't working on it currently (Or use this as a Pause status -> When you are not working on it for the moment) * *In Progress*: Progress": The ticket is currently under work * *Feedback*: The one assigned to this ticket have to give feedback for the one who assigned him this ticket * *Resolved*: The work described in this ticket is finished but yet not verified from someone else * *Rejected*: The work in this ticket is not needed anymore * *Waiting*: There is a blocker (Please explain why you are waiting) h3. Workflows h4. Creating a new Ticket * Assigned to yourself ** Set it directly as Seen ** If needed set a Due date and / or a Priority ** If you'll work on it right now set it as In Progress (See "In Progress" for more infos) * Assign to someone else ** Set it as New ** If you want, set a due date and probably also an Priority