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Task #6794
closed
NS
YK
Find out why request tracker crashes from time to time and fix it
Task #6794:
Find out why request tracker crashes from time to time and fix it
Start date:
06/06/2019
Due date:
06/14/2019
% Done:
0%
Estimated time:
PM Check date:
06/18/2019
Description
From time to time the request tracker tasks crashes and is restarted by monit at the moment.
However when editing tickets and posting information, the workflow is interrupted because the backend process (RT) is not available.
Please investigate, find out the cause and fix it.
YK Updated by Yury Komarov over 6 years ago
- Status changed from New to In Progress
JK Updated by Jason Kim over 6 years ago
- PM Check date set to 06/08/2019
NS Updated by Nico Schottelius over 6 years ago
- Priority changed from High to Urgent
YK Updated by Yury Komarov over 6 years ago
Still trying to find a reason. Debug info does not consist errors about this crashes. Probably, it could be some email headers.
JK Updated by Jason Kim over 6 years ago
- PM Check date changed from 06/08/2019 to 06/12/2019
JK Updated by Jason Kim over 6 years ago
- PM Check date changed from 06/12/2019 to 06/18/2019
MR Updated by Mirjana Rupar over 6 years ago
Yury Komarov, what's the status of this task, please?
YK Updated by Yury Komarov over 6 years ago
I didn't find a problem. Debug info doesn't consist enough info about.
We can try to move RT to the new VM.
NS Updated by Nico Schottelius over 6 years ago
YK Updated by Yury Komarov over 6 years ago
yes, sure
NS Updated by Nico Schottelius about 2 years ago
- Status changed from In Progress to Closed
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