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Task #6794

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Find out why request tracker crashes from time to time and fix it

Added by Nico Schottelius over 2 years ago. Updated over 2 years ago.

Status:
In Progress
Priority:
Urgent
Assignee:
Target version:
-
Start date:
06/06/2019
Due date:
06/14/2019 (over 2 years late)
% Done:

0%

Estimated time:
PM Check date:
06/18/2019

Description

From time to time the request tracker tasks crashes and is restarted by monit at the moment.
However when editing tickets and posting information, the workflow is interrupted because the backend process (RT) is not available.

Please investigate, find out the cause and fix it.

Actions #1

Updated by Yury Komarov over 2 years ago

  • Status changed from New to In Progress
Actions #2

Updated by Jason Kim over 2 years ago

  • PM Check date set to 06/08/2019
Actions #3

Updated by Nico Schottelius over 2 years ago

  • Priority changed from High to Urgent
Actions #4

Updated by Yury Komarov over 2 years ago

Still trying to find a reason. Debug info does not consist errors about this crashes. Probably, it could be some email headers.

Actions #5

Updated by Jason Kim over 2 years ago

  • PM Check date changed from 06/08/2019 to 06/12/2019
Actions #6

Updated by Jason Kim over 2 years ago

  • PM Check date changed from 06/12/2019 to 06/18/2019
Actions #7

Updated by Mirjana Rupar over 2 years ago

Yury Komarov, what's the status of this task, please?

Actions #8

Updated by Yury Komarov over 2 years ago

I didn't find a problem. Debug info doesn't consist enough info about.
We can try to move RT to the new VM.

Actions #9

Updated by Nico Schottelius over 2 years ago

Hey Yury,

did you try enabling debug in RT?

writes:

Actions #10

Updated by Yury Komarov over 2 years ago

yes, sure

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