Task #8048


Unable to log in to matrix/riot

Added by Stefan Baur almost 4 years ago. Updated about 3 years ago.

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Hi Nico, hi folks,

It seems I can't sign in to matrix/riot at

What I tried:
as User Name
as E-Mail Address
same with all lowercase.

I have two different passwords for mattermost and accounts/redmine; the one for accounts/redmine works for logging in to redmine (obviously, as I would be unable to open this issue if it wouldn't work), but not for matrix/riot, even though the page says it should be the same. The mattermost password only works for mattermost.

Attempting to reset the password on matrix/riot doesn't work, either, it claims it doesn't know my E-Mail address.

Would be cool if someone could fix this or tell me what I'm doing wrong.


Actions #1

Updated by Nico Schottelius almost 4 years ago

  • Assignee changed from Nico Schottelius to Timothée Floure

Can you coordinate with Stefan to get his account in order? :-)

Actions #2

Updated by Timothée Floure almost 4 years ago

  • Status changed from New to Feedback

Hello Sefan!

You have two entries in our internal directory:

You can use the `mynameisretro` username/account to log on our matrix server and I suspect you created the second account on an old version of which allowed invalid usernames: the matrix server rejects the invalid username (contains '@' and capitalized chars).


Actions #3

Updated by Stefan Baur almost 4 years ago


Thanks for the feedback.

Obviously I don't need two accounts. Is there a way to merge them into one?


Am 29.05.20 um 09:00 schrieb :

Actions #4

Updated by Timothée Floure almost 4 years ago

Removing one is easy but you'll loose access to the related services. If you give a list of linked services I might be able to migrate them to the second account.

Actions #5

Updated by Timothée Floure about 3 years ago

  • Status changed from Feedback to Closed

Closing due to inactivity.


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