Task #8048
closed
Unable to log in to matrix/riot
Added by Stefan Baur almost 4 years ago.
Updated about 3 years ago.
Description
Hi Nico, hi folks,
It seems I can't sign in to matrix/riot at https://matrix.ungleich.ch
What I tried:
X2Go-ML-1@baur-itcs.de as User Name
X2Go-ML-1@baur-itcs.de as E-Mail Address
same with all lowercase.
I have two different passwords for mattermost and accounts/redmine; the one for accounts/redmine works for logging in to redmine (obviously, as I would be unable to open this issue if it wouldn't work), but not for matrix/riot, even though the page says it should be the same. The mattermost password only works for mattermost.
Attempting to reset the password on matrix/riot doesn't work, either, it claims it doesn't know my E-Mail address.
Would be cool if someone could fix this or tell me what I'm doing wrong.
-Stefan
- Assignee changed from Nico Schottelius to Timothée Floure
Can you coordinate with Stefan to get his account in order? :-)
- Status changed from New to Feedback
Hello Sefan!
You have two entries in our internal directory:
You can use the `mynameisretro` username/account to log on our matrix server and I suspect you created the second account on an old version of https://account.ungleich.ch/ which allowed invalid usernames: the matrix server rejects the invalid username (contains '@' and capitalized chars).
Cheers,
Hi,
Thanks for the feedback.
Obviously I don't need two accounts. Is there a way to merge them into one?
-Stefan
Am 29.05.20 um 09:00 schrieb redmine@ungleich.ch:
Removing one is easy but you'll loose access to the related services. If you give a list of linked services I might be able to migrate them to the second account.
- Status changed from Feedback to Closed
Closing due to inactivity.
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