Ticket handling » History » Version 6
Dominique Roux, 09/05/2016 09:06 AM
| 1 | 5 | Nico Schottelius | h2. Working with tickets |
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| 2 | 3 | David Hürlimann | |
| 3 | 5 | Nico Schottelius | * Set your ticket status to "Seen", when you have seen it |
| 4 | * Set your ticket status to "In Progress", when you are working on it |
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| 5 | * Set your ticket status to "Feedback" and assign it to the person you want to have feedback from |
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| 6 | * Set your ticket status to "Resolved" when you think you are done and assign it to someone for Q/A |
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| 7 | * Set your ticket status to "Closed" when you have verified the work of the other person is good |
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| 8 | 6 | Dominique Roux | |
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| 11 | h2. Draft |
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| 12 | |||
| 13 | h3. Statuses: |
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| 14 | |||
| 15 | * *New*: The ticket is new, the one who should work on this did not see the ticket until now |
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| 16 | * *Seen*: The one who should work on this saw the ticket but isn't working on it currently (Or use this as a Pause status -> When you are not working on it for the moment) |
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| 17 | * *In Progress": The ticket is currently under work |
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| 18 | * *Feedback*: The one assigned to this ticket have to give feedback for the one who assigned him this ticket |
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| 19 | * *Resolved*: The work described in this ticket is finished but yet not verified from someone else |
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| 20 | * *Rejected*: The work in this ticket is not needed anymore |
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| 21 | * *Waiting*: There is a blocker (Please explain why you are waiting) |
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| 23 | h3. Workflows |
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| 24 | |||
| 25 | h4. Creating a new Ticket |
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| 26 | |||
| 27 | * Assigned to yourself |
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| 28 | ** Set it directly as Seen |
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| 29 | ** If needed set a Due date and / or a Priority |
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| 30 | ** If you'll work on it right now set it as In Progress (See "In Progress" for more infos) |
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| 31 | |||
| 32 | * Assign to someone else |
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| 33 | ** Set it as New |
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| 34 | ** If you want, set a due date and probably also an Priority |