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Customer Backup » History » Version 11

Timothée Floure, 03/27/2020 12:00 PM
Add " How can I access my backups?" entry

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h1. Managed Customer (VM) backup
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{{toc}}





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*%{color:green}This document concerns end-users/customers. See [[datacenterlight:Backup]] page for server-side documentation.%*





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h2. Status





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This document is *a DRAFT*.





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h2. Overview





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* Official product page: https://ungleich.ch/u/products/backups-as-a-service





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* Related DatacenterLight FAQ entry: https://redmine.ungleich.ch/projects/open-infrastructure/wiki/FAQ_at_Data_Center_Light#Backup





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We make use of the "ccollect":https://www.nico.schottelius.org/software/ccollect/ software, which runs every day at 3AM Europe/Zurich. The backup server and storage clusters are in a location (place5) physically separated from the customer VMs (place6).





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h2. FAQ





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h3. How to enable this service?





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You will have to contact our support and give them the following details:





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* Address of the VM to backup (IPv6 or domain with AAAA field).





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* Directories to backup. Default is @/@ excluding @/sys@ and @/proc@.





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"ccollect":https://www.nico.schottelius.org/software/ccollect/ makes use of @rsync@ to transfer data and needs to connect to your server over SSH (rsync itself is not encrypted!). You need to configure an user - root for a full system backup - with the following SSH key (to put in @~/.ssh/authorized_keys@):





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<pre>





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# backup.place5.ungleich.ch





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ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC7LsZp048K5D2kSWwiI5fux5pv4Ji7eTtMZGpOu0MviZEuGG3T5NeSKPmdlG1Rr3/oLpIqaFPzB7la3SI0OX5/E3v/yWcSrIsXdoIlSJMx7yaWrd4rm3yICukg4v5cZm2iDGBzIffpRxN1aPg46XnwmSvID3dD18yHMfgKyOFJgMwpTeI0d+K99cRYdf0D+QoUUyJlEes8xOw29lfT+1gg3KXBfYeggXLxMQ1xOH5L91j3Lg1taaD0EfyvkjO+TspcEwIwEtcBwdGRDbkjNkZOgFUEoWpxEFESLFRvr+JxgDJjvkLD4Q7l6tNOvW30oq7iI961NbXSwgM1cH0gNPED ungleich-backup





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</pre>





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h3. What is the pricing model?





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See "product page":https://ungleich.ch/u/products/backups-as-a-service.





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h3. What is the retention policy?





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The default retention policy is: 5 daily backups, 4 weekly backups, 12 monthly backups.





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h3. How can I access my backups?





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You can access the files over SFTP using your ungleich account (username + password) against @backup.place5.ungleich.ch@. You can use any SFTP client such as command-line @sftp@ (@sftp myusername@backup.place5.ungleich.ch) or "Filezilla":https://filezilla-project.org/ (graphical client).





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**Note:** at the moment, @backup.place5.ungleich.ch@ is only available over IPv6.