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Ticket handling » History » Version 7

Dominique Roux, 09/05/2016 09:28 AM

1 5 Nico Schottelius
h2. Working with tickets
2 3 David Hürlimann
3 5 Nico Schottelius
* Set your ticket status to "Seen", when you have seen it
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* Set your ticket status to "In Progress", when you are working on it
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* Set your ticket status to "Feedback" and assign it to the person you want to have feedback from
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* Set your ticket status to "Resolved" when you think you are done and assign it to someone for Q/A
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* Set your ticket status to "Closed" when you have verified the work of the other person is good
8 6 Dominique Roux
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h2. Draft
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h3. Statuses:
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* *New*: The ticket is new, the one who should work on this did not see the ticket until now
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* *Seen*: The one who should work on this saw the ticket but isn't working on it currently (Or use this as a Pause status -> When you are not working on it for the moment)
17 7 Dominique Roux
* *In Progress*: The ticket is currently under work
18 6 Dominique Roux
* *Feedback*: The one assigned to this ticket have to give feedback for the one who assigned him this ticket
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* *Resolved*: The work described in this ticket is finished but yet not verified from someone else
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* *Rejected*: The work in this ticket is not needed anymore
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* *Waiting*: There is a blocker (Please explain why you are waiting)
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h3. Workflows
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h4. Creating a new Ticket
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* Assigned to yourself
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** Set it directly as Seen
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** If needed set a Due date and / or a Priority
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** If you'll work on it right now set it as In Progress (See "In Progress" for more infos)
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* Assign to someone else
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** Set it as New
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** If you want, set a due date and probably also an Priority