Open Infrastructure

h2. Working with tickets

* Set your ticket status to "Seen", when you have seen it

* Set your ticket status to "In Progress", when you are working on it

* Set your ticket status to "Feedback" and assign it to the person you want to have feedback from

* Set your ticket status to "Resolved" when you think you are done and assign it to someone for Q/A

* Set your ticket status to "Closed" when you have verified the work of the other person is good

h2. Draft

h3. Statuses:

* *New*: The ticket is new, the one who should work on this did not see the ticket until now

* *Seen*: The one who should work on this saw the ticket but isn't working on it currently (Or use this as a Pause status -> When you are not working on it for the moment)

* *In Progress*: The ticket is currently under work

* *Feedback*: The one assigned to this ticket have to give feedback for the one who assigned him this ticket

* *Resolved*: The work described in this ticket is finished but yet not verified from someone else

* *Rejected*: The work in this ticket is not needed anymore

* *Waiting*: There is a blocker (Please explain why you are waiting)

h3. Workflows

h4. Creating a new Ticket

* Assigned to yourself

** Set it directly as Seen

** If needed set a Due date and / or a Priority

** If you'll work on it right now set it as In Progress (See "In Progress" for more infos)

* Assign to someone else

** Set it as New

** If you want, set a due date and probably also an Priority